What is your guarantee?

We Want You To Love It. Satisfaction Guaranteed.

If any item*, for any reason, does not meet your expectations, just return it to us within 60 days of its receipt. We'll gladly either:

• Refund your merchandise amount
• Credit your account
• Send a replacement

The refund or credit amount does not include the original shipping charges or the return shipping charges. Your complete satisfaction is guaranteed!

Please send returns to:
Midnight Velvet
Attn: Customer Returns
2000 Harrison Dr. Suite 100
Clinton, IA 52732-6676

When returning an item, use the original packaging and pack it securely. Please adequately insure your item in case you need to make a claim with the carrier you choose for returning your item. Include your order number and reason for return. We recommend keeping the receipt for 4 weeks. It may take up to two billing cycles to see the credit for returned items on your paper billing statement. You may also verify your returned item by checking your account status online. You will see a credit for the item in 2-4 weeks after your return has been processed.

*Do you have a wig return?

If, for any reason, you are not completely satisfied and must return your wig for an exchange or refund, you may do so within 60 days of the invoice date. Please include all the original packaging. Refunds will incur a restocking fee of 20% of the retail price which will be deducted from your refund amount. Wigs cannot be returned if they are cut, taped, glued or altered in any way.

Do you have an electronics return?

Please note: Before returning or gifting any electronic device, it is recommended to perform a factory reset so all personal information and data is removed. Please refer to the product manual or manufacturer website for instructions.

Do you have a damaged item?

For return instructions, either Email Us or call 866-240-9105 from 8:00 a.m. to midnight (Central time), Monday through Friday.